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Luxury Real Estate Marketing Tips

What’s The Use of Social Media Without Pictures or Conversation?

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Looking back to the inception of social media, we pause to evaluate its meaning today.  In our title, we paraphrased the quote from Alice in Wonderland, “What is the use of a book, without pictures or conversation? ” We substituted social media for the book, to illustrate that some of social media is often without pictures or conversations.

As early adopters, we were impressed by the conversations and the genuine exchange of pictures and information.  We loved the eagerness of people reaching out to connect.   It was fun to converse with someone in Australia, Malta, Spain, and Tasmania via the Internet.  This was a form of having pen pals across the world without waiting for response through the mail.

Internet users were told by the social media pundits to turn new friendships into dollars. They said, “all one has to do to tap into the Internet’s “river of gold” by encumbering the message with key words, and say nearly nothing, except,  “Give me your business, I am connected to you!” Then, as Google continued to change its algorithms, users were told to follow the new rules in order to appease the Google gods.

People forgot that social means talking to each other, and enjoying the conversation. They lost track of the fact that the media is simply a platform of communication.

We have always maintained that genuine conversation and connecting in a meaningful way brings business in.  It is good to be found on Google; there is no doubt about that.  However, will a Google search find the genuine article?  Or, will the result find someone who knows how to twist themself and their words to achieve the top positioning, but knows little else.

We still chuckle at the story of someone who hired the “expert” to speak about social media because he ranked #1.  It turned out that he knew less than the individual who hired him. His cheeky response was, “I know how to be #1!”

What is the use of social media without pictures or conversations?  For us, it has no life, no meaning and no reason for its existence.  With pictures and conversations it is a form of sharing, exchanging, connecting, learning and enjoying other’s perspectives.  Genuine sharing can lead to business. 

What do You think?

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Marketing Real Estate: Local Expertise Makes A World of Difference

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Photo by Jorisvo

In marketing luxury real estate, there is no substitute for local knowledge.  Some real estate portals have been collecting local insights from agents by offering them the carrot of a miniscule chance of winning a contest.  This information cannot replace personal contact with trusted content. 

Recently one of the chefs in town mentioned he was going to Paris for a week.  He asked us if we could recommend restaurants that we had recently eaten at.   He wanted to experience bistros, and wine bars where the Parisians ate.  So, we contacted our friend and partner in Paris with that criteria, and she sent back several of her favorites, along with a local’s perspective and descriptions.

When I searched Paris restaurant guidebooks, Google gave me 847,000 results.  This chef has even better resources than Google such as other chefs and customers who constantly travel.  What he was looking for was eating at places where the locals eat.  He wanted to be where the Parisians are, i.e., the local current experience.

Guidebooks and the Internet are great sources of local information, but is it really the genuine article, and can the reviews be really trusted to match our own standards and preferences?

When we travel to a client’s destination, we always ask for their recommendations of places to stay and at which to dine.  We are always looking for the local experience, and not the tourist’s experience.   The same is true for us regardless where we find ourselves in the world.  Local expertise makes a world of difference.

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Getting Your Brand To Go Viral: The Importance of EduTainment

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One of the concepts of getting your brand to go viral as we mentioned in our previous post, "Is There A Formula For Going Viral", is the subject of edutainment. It refers to online content that is both educational and entertaining.  The importance of this concept in marketing is that it is fun and memorable. 

Children are taught the ABC song to learn the alphabet. “Do, Re, Mi” from the “The Sound of Music, “ teaches the musical notes.  These are definitely a form of edutainment. 

Some of the best memories of favorite teachers and professors often involve moments of edutainment.  My father (A) rapidly filled his college courses on physics, thermodynamics, statistics, pre-med and engineering, because he was known for being entertaining. Traditionally these courses are considered “dull” subjects.  However, he had his students laughing, learning and remembering these subjects.

Many real estate professionals miss out on the opportunity to use edutainment as a strategy to invite contacts and potential leads into their world.  Edutainment is a great way to expose the lifestyle of your marketplace, or share something interesting. 

A wonderful example is Mario’s Facebook Page, the brainchild of Mary Greenberg of Mary and Dick Greenberg, whose real estate firm serves Fort Collins and surrounding areas. Dick is well known for his exemplary market reports reflecting his economic take on what is happening in Northern Colorado.  Mario is their adorable rat terrier who has quite a following, because he is so entertaining. This is edutainment at its best.  It is an invitation to join the fun and the brand of Mary & Dick.

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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The Challenge of Marketing Your Brand Online: Is There A Formula For Viral Marketing?

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Given that we are bombarded on a daily basis with thousands of communications from various brands it is important to meet the following criteria if you intend to have your    online content go viral.  When you have these components in your online marketing strategy your chances increase exponentially for your target market to spread the word about you. 

Analyze your online content by asking yourself: 

YOUR MESSAGE

Do I have a strategy to encourage my target market to opt in to my content?  Is my content compelling enough to encourage or inspire my target market to return to my site, without drip campaigns or other incentives?  

Ambush marketing is no longer the answer. Remember that your market can click or swipe away in a Nano-second.

YOUR VALUE

Is there value in my message, i.e. is it useful, or educational?  Am I meeting my target market’s expectations, or am I repeating the same old stuff day in and day out? If the message is the same on a daily basis, you will become irrelevant!

In the beauty products world, Clinique invited beauty bloggers to participate in a live, online video chat with Julia Cox, their beauty expert.  They were able to ask questions, so they were better able to spread the word about Clinique.

YOUR ENTERTAINMENT FACTOR

Is my content entertaining?  With the advent of YouTube, attention is often gained through video entertainment.  Volvo’s Epic Split commercial, showing Jean-Paul Van Damme doing the splits between two Volvo trucks, was cited by Volvo as being one of the reasons that their sales increasing by 31%.  Over 10 million people have watched Virgin Airline’s funny safety in-flight announcement on YouTube. This announcement has created a buzz, a fond perception of Virgin and resulted in more occupied seats on their flights.  That’s Viral Marketing!

Does your content have the potential to go viral?

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Appreciating Life's Luxuries: Focusing On The Kindness of Strangers

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You know you have begun to gain the trust of new clients when they feel hopeful that you can satisfy their most pressing needs and they can count not only on your skill set but also on your kindness to do so.  In marketing luxury real estate, the more high trust relationships you can develop the more successful you will be. If market leadership is your quest it is essential that you cultivate within your self a general sense of hopefulness and faith in the core kindness of mankind.

Evidence of kindness and also cruelty to mankind abounds. Both realities exist. The choice you have is this: which reality are you going to focus upon? Cultivating a sense of hopefulness and kindness requires that you defuse your fixation on cruelty and look for more evidence of kindness.

Have you noticed the extent to which the news and also entertainment has you believing that cruelty is far more predominant than kindness?  Evidently, cruelty sells ads!

This morning, in the parking lot of our grocery store, we saw a Chihuahua running loose seemingly lost and frantically looking for its owner.  Suddenly, we noticed that three other customers joined us trying to coral the dog.  Another wanted to wait until the dog was safely out of the way before getting in her car and leaving her parking space.

Then we heard a whistle and we looked up.  Two men were working on the roof of the grocery store. They could see the dog from their vantage point and were trying to let the customers know where it was.  Finally, they saw the owner and were able to point the owner in the right direction to find her Chihuahua. 

At that point our help was no longer needed.  But, we marveled at the spontaneous outbreak of kindness of eight total strangers who, for a moment in time, became united to help reunite a pet and its owner.  It was uplifting for all of us. There was no expectation or need for gratitude from the pet owner. It just felt great to take a moment out of our day for someone else; that is all!

Evidence of kindness and cruelty abound.  What are you going to focus upon?

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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If You Get The Itch to Ditch Your Niche, Think Again!

 

Niche players will always have an advantage over generalists, in luxury real estate marketing, because they are focused on taking care of the specific needs of clients that were not being met by the generalists.  If you are a generalist, you cannot serve everyone, and expect to have client satisfaction across the board. You are vulnerable to niche players who can seize your market share. 

Here is an example in the entertainment industry.  The three major television networks, ABC, CBS, & NBC used to dominate TV programming.  HBO, Netflix, and others identified a gap in that entertainment.  As niche players, they were able to supply a different style of entertainment that was geared to a demographic that the big three networks ignored.  These companies carved out a niche by producing intelligent content that is well crafted with good acting, good stories and no commercial interruptions.

Here is a Real Estate Example. One of our clients carved out a niche years ago by specializing in the newer communities in a particular price range.  She concentrated all her marketing efforts on those communities.  Part of her strategy was to meet and make friends with the HOA boards. She spoke at their meetings on a variety of real estate subjects such as staging a home to sell, curb appeal, and more.

Our client is still the undisputed expert in these communities, based on her knowledge and consistent execution of her marketing plan.  Generalists have tried to dethrone her and have not succeeded. 

So next time you get the itch to move in the direction of expanding before mastering your niche, think again!  Do yourself a favor and buy some Calamine lotion.  

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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How to Find the Under Served Market Niche: The Paradigm Shift, Clue #3

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One of the most important aspects in luxury real estate marketing is to be able to shift paradigms. The dictionary defines it: “as making a fundamental change in an individual’s or a society view of how things work in the world.”  It is seeing life from a new perspective and aligning to it.

When you are looking for a niche, you may need to change your frame of mind on how you view your marketplace.  If only for a moment, let go of your assumptions that tell you that there is nothing new to specialize, and you have the facts to prove it.

In the crowded wine industry, Yellow Tail wines is a perfect example of a company that found an under served market niche.  Yellow Tail noticed that young adults wanted to drink wine, without having to be experts in grape varietals or vintages. CEO, John Cansella, expressed it this way: "People can’t be bothered by all the hype and nonsense of wine. They just want to drink it."    Yellow Tail provided their target market with an easy way to select the right wine for the occasion.

This Australian company has become the number one imported wine to Britain in 2000 surpassing their usual import of French wine.  In the USA they held that distinction in 2003.  Yellow Tail established a new category, a niche for those who want to drink wine without confusion and intimidation.  They have recently come out with bubbly versions and sangria.

Clue # 3 Practice looking at situations from new perspectives, and shift your paradigm. Focus on the picture above, you can see the different perspectives!

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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How to Find Your Market Niche: Focus Your Internet Energy,Clue #2

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Last week, we wanted to purchase another Meyer lemon tree  (thin fragrant skinned lemons that are less acidic) for our deck.  We looked on line hoping to find a nursery in Santa Barbara. We were utterly surprised that not a single grower or nursery in Santa Barbara came up for a Meyer lemon tree. We made an assumption based on the fact that since California is the second biggest citrus producer after Florida, we would find a Meyer lemon tree on line from California.

Our search revealed two growers, one based in South Carolina, and the other in Georgia.  The search did not even show nurseries in Santa Barbara carrying Meyer Lemon trees.  For all practical purposes, one could conclude that Santa Barbara does not stock Meyer lemon trees, which is not true.  The only reason we looked on line is because two of the local nurseries had  sub par Meyer trees , and like everyone else we were hoping to save ourselves time on line.

The Eastern based nurseries identified an under served market niche in Southern California.   We were stunned. If someone is pressed for time and does not want to wander through nurseries, they can easily order a tree on line and have it arrive at their home with free shipping.  It fulfills an important need of saving time, and both of these companies who are located back East are benefiting from this uncontested market niche.

Clue #2. Realize that searches are specific, so question your assumptions.  Check on line how homes are advertised in your marketplace.  What characteristics of homes are missing that a buyer would be looking for, that is so obvious no one had mentioned it?

Written by Ron & Alexandra Seigel-

 ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Real Estate Marketing Tip: How to Find the UnderServed Market Niche #1

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Whenever we write about finding an under served market niche, we get comments of how hard it is to find that niche.  It can take considerable research and time to find the uncontested niche in your marketplace.  Real estate marketing professionals often assume that someone dominates a niche based on hearsay.  However, if you delve deeper you will often find that what you assumed is not necessarily true. 

There is an abundance of cookbooks available on every subject. If you were looking for an under served market niche in the cookbook-publishing world, you would be hard pressed to find a topic that doesn’t already exist.

Yesterday, while browsing through Williams-Sonoma, Ron noticed that Ina Garten, aka, the Barefoot Contessa, has a new book coming out.  It is called, Make It Ahead.  Ms. Garten identified an important need in our time-starved world: having recipes that can be made ahead of time.

This is an excerpt from the book cover, If you've ever found yourself stuck in front of the stove at your own party, scrambling to get everything to the table at just the right moment, Ina is here to let you in on her secrets! Thanks to twenty years of running a specialty food store and fifteen years writing cookbooks, she has learned exactly which dishes you can prep, assemble, or cook ahead of time The need to have recipes for making food ahead of time represented an under served market niche, which Ina brilliantly recognized and filled.

Clue# 1: Check your assumptions as to whether or not the perceived market leader is truly serving their niche well.  You may be surprised.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

About Language of Luxury

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Pesto, Pizza & Amore: Does Your Message in Your Posts Evoke Amore?

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Plenty of words have been written on the subject of the recent Google edict of writing posts of 1000 words.  As far as we are concerned, it does not matter how many words you use to make a point.  Make it amore (lovable) and memorable!

A post is memorable when it is of interest to the demographics (statistical data relating to the population and groups within it) and the psychographics (the study and classification of people according to their attitudes, aspirations and other psychological criteria, especially in market research) of your marketplace. 

Think of it like tuning in to a radio station frequency.  If your target market likes classical music, you would write about all forms of classical music.  You would not discuss rap, jazz, or rhythm and blues.  In order to be follow-worthy to your target market, you have to give them what they are interested in and they will love you.

Those of you working in the luxury arena (top 10% of your marketplace and above $500,000), should know that writing a post on the importance of a prequalifying letter from a lender is mind numbing and illustrates your ignorance, of your marketplace.   If the post were about what is new in kitchen or bathroom fixtures in luxury homes, the readers in this demographic would likely be interested in what you have to say.

In our opinion, brevity is an art.  If you want to understand brevity, pick up Truman Capote’s book, Music for Chameleons. Be sure to read the forward.  In this collection of autobiographical short stories, he set out to use the least possible words to tell his stories, without sacrificing the emotional essence.

A post that is written in a succinct, clear manner is interesting, memorable and follow-worthy, than one that goes on and on about the reasons to hire an agent instead of doing it yourself.  As Einstein once said, “If you can’t explain it simply, you don’t understand it well enough.”

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

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Real Estate Website Design: Luxury Website Aesthetics

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Adams, "The Tetons and the Snake River" by Ansel Adams

In a previous post, we discussed incorporating your brand’s strategy in the design, making it user friendly and having great content.  What about the look and feel of your website?

When we work with a luxury real estate professional, we create a color palette based on their personality, their niche, and target market.  These three aspects of personality, niche, and target market have to blend in a cohesive palette.  The blend is important.  The object is to have the web visitors identify with the web site and enjoy using it.   This color palette is used for the brand colors, the navigation bar, and other details on the site. 

Great photographs are worth a million words on your website.  They tell the story of your marketplace better than words can.  Study the photography on resort brochures, or those on Architectural Digest or Veranda magazines.  Look at how they show a home, and study the shots of the various rooms in the featured homes.  Some of you may have great photographic skills, but if you don’t have it, hire a top-notch professional, for your listings.  All your clients deserve the best. 

Give your marketplace its due with great lifestyle photography also.  Study the outdoor photographs of Ansel Adams. Note the above photo is of the Tetons and the Snake River. Our latest website for one of our clients in Santa Barbara has included photos of surfing, and the polo games.  Be like the chamber of commerce for your marketplace, romance it, and show off the best of your community so that your target market falls in love with it.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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Luxury Real Estate Website Design: Four Tips to Keep In Mind

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As we research the latest and greatest in website design, we keep in mind two factors in our design of websites: brand strategy integration, and user experience.  Here are 4 tips:

In terms of brand strategy integration, the site’s aesthetics should represent the brand in all its aspects.  For instance, if you are going to be focused on historical homes in a particular area, keep it focused there.  Resist the lure of enhancing it with modern homes.

Keep your home page clutter free, simply configured, so it is easy to use.   Think of staging your site like you do a home.  Keep it accessible to users.  Big musical overtures or flashy video introductions with rapidly moving graphics are a turn off resulting in a click off.  They also take time to load. 

In terms of content on your website, resist peppering it with a bunch of keywords which are mind numbing and makes the reader wonder what you are talking about.  Besides, for Google, keywords are no longer the priority.  This gives them a reason to click off your site.

If you are going to write a blog as part of your strategy, write user friendly, informative and most importantly interesting content.  Keep the content, simple, short and interesting to read and share with friends.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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Three Ways to Sharpen Your Strategic Thinking Part 1

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If you are going to respond pro-actively to the ever-changing world we live in, it is important that you sharpen your strategic thinking.   This will help you to outthink your competition.

Take time to reexamine your opinions.  Challenge your own premises, and be open enough to admit you may be wrong.  For instance, many real estate marketing professionals are quick to tell you that print advertising is a colossal waste of money.

In our research and experience we have found that in some luxury markets, print ads are a strong source of leads for many brokers and agents.  The same is true in some communities with 55+ homeowners.  

Some luxury marketers are now beginning their campaigns in print first and online second.  This practice is a more effective way to reach their target market.  Research on the subject also shows that the younger generations are responding to print ads favorably.

Realize that opposing views are not negative views, they are just views. Negative views begin, continue and end with insults. Opposing views is simply a view that does not agree with yours. Read articles or have discussions with people with opposing views.  In practicing this you may glean something you are missing in your thinking, and it may actually strengthen your position.  

Take time to recharge your mind and learn something new.   Do something different outside of your routine; adapt it as part of your daily job.  This morning on our early beach walk, we walked to the left rather than our usual choice to the right.  It was a treat as there were tide pools to explore, and also seals and sea lions sunbathing on the rocks. 

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We also saw a sign announcing that once again the grunions are running this evening. “Grunion are known for their unusual mating ritual wherein at very high tides, the females come up on to sandy beaches where they dig their tails into the sand to lay their eggs. The male then wraps himself around the female to deposit his sperm and for the next 10 days the grunion eggs remain hidden in the sand. At the next set of high tides, the eggs hatch and the young grunion are washed out to sea.” Wikipedia. This event occurs for several evenings, and we are going to catch the show.

Stay tuned for Part 2.  We will continue to discuss more ways to expand your strategic thinking, and outthink your competition.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

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Luxury Real Estate Marketing: Marketing Is a Two-Way Conversation

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There is distinct difference between marketing and selling.  Marketing is a two-way conversation about satisfying needs. Selling is attempting to convince someone to buy something they may not need or be ready for.

Just yesterday we received an email from one of our clients whose website we are completing.  She asked if in her sold portfolio of homes, she should have the sales price or the listing price as part of the description.  The same question comes up for “Just Sold Postcards,” and newspaper advertising.  Our advice is to publish the listing price!

Publishing what the home was offered at initially is more likely to get someone qualified to pick up the phone, or send you an email.  Several of our clients report that when someone calls to find out the sale price, they are often interested in selling their home.  This becomes an opportunity to connect, and stay in touch.

The savvy real estate professional will make a connection with that potential seller, rather than launch into a sales pitch.  They may not be ready to sell the day they contact you, but if you stay in touch with them by sharing good information with them, they eventually turn into your clients. 

Have a two-way conversation, connect, and stay in touch.  You will be surprised at the results and the referrals that follow.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNITY

Luxury Real Estate Marketing :Hope Marketing or Face-to-Face Marketing?

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Luxury brands with significant budgets are constantly keeping track of their various marketing campaigns and assessing which ones bring the best ROI, (Return on Investment of time and money.) As a luxury real estate marketing professional, there are lessons to learn from these savvy brand managers. 

In the past few years, many of the top brands have engaged award winning videographers, writers and directors to produce videos about their latest offering, and also their heritage in order to engage their target market. Their goal is to increase brand recognition, brand loyalty and brand retention.   These videos were distributed on many social media with high hopes. These efforts and many more fall into the category of what we call “hope marketing”. 

What has become clear to the luxury industry is that face-to-face experience including live events is what drives the ROI in the right direction. For instance, artisans of high-end jewelry brands attended some of these events to demonstrate the intricacies of how to choose the right gem and how to set it. This type of experiences is educational and interesting.  It creates a connection with the brand and the people behind it.  It engenders loyalty and word of mouth referrals,

According to a survey by Wealth X, over 84% of the top 1000 luxury brands hosted events that focused on making a connection with their market.  62% of those who kept statistics found significant increase in the ROI.

How can you increase your face-to-face marketing and decrease your hope marketing?

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Luxury Real Estate Trends: The Warm & Fuzzy Side of Luxury!

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As we continue to review the trends discussed in the luxury arena, we are noticing that the same theme is repeated over and over again: take the best care of your customers! This is definitely what defines success today.  It is the warm and fuzzy side of luxury that applies to all industries that involve human interaction.

In an address at the Welcome Conference for the hospitality industry, the Canils brothers (Seattle Restaurant owners) explained their views on what hospitality means, “It isn’t about transactions, it’s about relationships!”  Gabriel Stulman owns six restaurants in Manhattan, “where the wait staff including bartenders and host are encouraged to offer a drink or dish on the house every day, and to lavish guests with such warmth, they may want to pay it back with a hug.”

Stulman’s mantra is: “Treat celebrities like locals, and locals like celebrities, because everyone loves to be made to feel special”

Luxury real estate is all about relationships, if your intent is to succeed and be top of mind in your marketplace.  How can you incorporate the warm and fuzzy side of luxury in your real estate practice?

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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The Triumph of Substance Over Hype - Part 3

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In some luxury real estate markets two or three agents trade places as the top producers in sales volume, year after year.  Like in sports, there can only be one winner in this contest each year.  But, let us take a closer look at some of the nuances of this rarified realm of market leadership. 

This year the NBA Champions, the San Antonio Spurs, made basketball history by beating the Heat in 4 of the 5 games with a margin of 15 or more points. Essentially, The Spurs’ winning formula is unselfishly and continuously passing the ball until it reaches the player who can take the great vs. the good shot. This methodology requires ALL players to trust ALL teammates completely and also resist the temptation (especially for the marquee players) to take over the game and be THE HERO. 

In our opinion, this was a triumph of substance (Spurs) over hype (Heat) where the media has been glorifying the “Big Three” (LeBron James, Dwayne Wade, and Chris Bosh) as heroes.  It is a triumph for substance because the Spurs’ strategy truly represents a leap forward in the evolution of the game of basketball itself. 

This does not discount in any way the tremendous talents of LeBron James, et al. Nor, does it negate the fan’s need for sports heroes that the media can bolster in order to sell more advertisements, heroes to whom companies pay larger sums to get products endorsements.  It just represents two distinct ways to reach the top. In marketing luxury real estate we believe that substance is more sustainable over time. 

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

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Social Media Marketing Report: Is The Cat Out of the Bag?

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Gallup Poll released its latest report, “The Myth of Social Media” stating that the majority of consumers are not influenced by Facebook, Twitter, etc.  “Social media are not the powerful and persuasive marketing force many companies hoped they would be.”

Here is a summary:

The influence of social media on purchasing decisions

62% No influence at all

30% some influence

5%  A great deal of influence

3% don’t know

The real reasons for social media use:

94% To connect with friends and family

29% To follow trends/To find product reviews and information

20% To connect on what’s hot or new/ To write reviews of products.

What do you think?  To read the entire report, here is the link.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

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Going the "Good to Great" Route?:Follow the Wisdom of the Hedgehog!

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If you have the inner drive to go from “good to great” in your luxury real estate or real estate career, one of the concepts to take to heart in Jim Collins’ best selling book, Good to Great, is the hedgehog concept.  

The hedgehog strategy is a focused strategy.  Hedgehogs are by nature not predators.  They mind their own business, and they fend off predators (competitors) by simply rolling up into a ball exposing their sharp quills.  The predators are quick to move on without challenging.

In real estate, hedgehogs identify a market niche that they can master better than anyone else in the marketplace.  The choice of niche fits them like a glove and shows off their authenticity.  They are passionate and love what they are doing.  Because of their expertise and dedication, they become the first to come to mind, when someone wants to list or buy a property in a given niche.   

Authenticity and focused strategy differentiates the “good from the great,” and attracts the ideal clients. Follow the wisdom of the hedgehog!

"The fox has many tricks.  The hedgehog has but one. But that is the best of all" Ralph Waldo Emerson

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

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Buzz-Worthy Luxury Real Estate Websites 

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Luxury Real Estate Personal & Company Branding: Three Principles of Teamwork

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As we were talking our morning beach walk today, we were discussing a recent accomplishment. With an international team of five very talented people (like a basketball team), we have formed in addition to our luxury real estate consulting practice, a new company to consult luxury consumer brands.  The individual part each one of us plays is bound by three important principles, which delights us.

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The first is appreciation: We have unbridled appreciation and joy in each other’s accomplishments.  We rave about each other’s skills and revel in each person’s unique brilliance.  Appreciation feeds the soul.

The second is flexibility and fluidity: Fluidity and Flexibility are like twins: They are similar to the ocean that finds a place to flow against what seems to be blocked.  It knows that there is always a path of least resistance. It may take a shift in paradigm to find the path.  Fluidity is the knowledge that resistance is futile and full of pitfalls, and a downstream ride is much more pleasant.

The third is trust in each other’s commitment and the willingness to do what it takes for the result to happen.   Sometimes, the horizon looks cloudy and unattainable.  Trust and having each other’s back opens up the possibilities at the darkest times.

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“If you cry because the sun has gone out of your life, your tears will prevent you from seeing the stars.

”Rabindranath Tagor, Bengal polymath, poet, Nobel Prize winner for Literature.

Written by Ron & Alexandra Seigel-

ABOUT:  Napa Consultants, International is the leader in brand strategy for the luxury real estate industry.  They work exclusively with professionals who are passionate about gaining or sustaining market leadership. With an expertise in personal branding, company branding, luxury real estate website design and social media marketing they help their clients become the breakaway brand in their marketplace. 

-WATCH VIDEOS-

Buzz-Worthy Luxury Real Estate Websites 

Personal Branding Case Studies Company Branding Case Studies 

About Language of Luxury

 GET FLUENT. GET AFFLUENT! - JOIN THE LOL COMMUNTIY